This Privacy Policy describes how Kohedha ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application, Kohedha (the "App"), which serves as a traveling support agent.
By using the Kohedha App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
a. Personal Information
While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Information may include, but is not limited to:
- Name: To personalize your experience.
- Email Address: For account management, communication, and support.
- Travel Preferences: Such as preferred destinations, activities, dietary restrictions, or accessibility needs, to tailor recommendations and support.
- Payment Information: If you make purchases or bookings through the App (e.g., for tours, accommodations), we may collect payment details. This information is typically processed by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Authentication Information: If you choose to log in via third-party services (e.g., Google, Facebook), we may collect information provided by those services, such as your profile picture and public profile information.
b. Usage Data
We automatically collect information about how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
c. Location Information
As a traveling support agent, the App may require access to your device's location to provide relevant services, such as:
- Real-time Navigation: To guide you to destinations.
- Nearby Recommendations: To suggest attractions, restaurants, or services close to your current location.
- Emergency Assistance: To quickly identify your location if you request help.
Important: We will only collect your location information with your explicit consent. You can enable or disable location services when you use our App at any time through your device settings.
d. Information from Third-Party Services
We may integrate with or use third-party services (e.g., booking platforms, mapping services, weather APIs) to enhance your travel experience. These third parties may collect information directly from you or share information with us in accordance with their own privacy policies.
2. How We Use Your Information
Kohedha uses the collected data for various purposes:
- To Provide and Maintain the App: Including monitoring the usage of the App.
- To Personalize Your Experience: To provide you with tailored travel recommendations, itineraries, and support based on your preferences and past interactions.
- To Manage Your Account: To manage your registration as a user of the App. The Personal Data you provide can give you access to different functionalities of the App that are available to you as a registered user.
- To Improve Our App: To understand how users interact with the App, identify areas for improvement, and develop new features.
- To Contact You: To communicate with you regarding your account, updates, security alerts, and other informational messages, including marketing or promotional materials that may be of interest to you.
- For Customer Support: To provide assistance and respond to your inquiries.
- For Analytics and Research: To perform data analysis, identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our App, products, services, marketing, and your experience.
- For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our App users is among the assets transferred.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party companies and individuals who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Kohedha.
- Prevent or investigate possible wrongdoing in connection with the App.
- Protect the personal safety of users of the App or the public.
- Protect against legal liability.
4. Data Security
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our App, or we are legally obligated to retain this data for longer periods.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
- Access: The right to request copies of your Personal Data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your Personal Data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.
- Object to Processing: The right to object to our processing of your Personal Data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
You can also manage your consent for location services through your device settings.
7. Children's Privacy
Our App does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.